Security & Hosting
Your data’s security is our top priority. This section details the robust security measures and protocols we have implemented to protect your information.
Certifications
Web Manuals is certified against ISO 27001 Information Security Management System.
ISO 27001:2022 certification
We are proud to be ISO 27001 certified since 2014. This certification ensures we have implemented a robust information security management system (ISMS) to protect your data, ensuring we consistently meet customer and regulatory requirements while striving for continuous improvement.
Security Policies
Explore our internal security policies and practices, which are designed to protect your data and ensure compliance with best practices.
Information Security Policy
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Security Audit & Assessment
Web Manuals undergoes ISO 27001 audit yearly. This information security audit evaluates, verifies, and confirms that we comply with the ISO 27001 standard and our information security policy.
Additionally, we undergo annual penetration testing which helps us determine the current security level of the Web Manuals web application by testing it against the most known security vulnerabilities, including OWASP Top 10 standards.
Data Encryption
We use state-of-the-art encryption methods to protect your data both in transit and at rest, ensuring it remains secure at all times.
Network Security
Learn about the measures we take to secure our network infrastructure, preventing unauthorized access and ensuring the integrity of our systems.
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Incident Response
Our incident response procedures and policies are designed to quickly address and mitigate any data breaches or security incidents.
Penetration Testing and Vulnerability Assessments
We regularly conduct penetration testing and vulnerability assessments to identify and address potential security vulnerabilities, ensuring our systems remain secure.
Data Access Controls
Learn about how we manage and restrict access to personal data, ensuring it is only accessible by authorized personnel.
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Data Retention
Our data retention policies outline how long we keep your data and the procedures for deleting it when it is no longer needed.
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User Rights
Find out how you can access, correct, or delete your data, ensuring your rights are respected and upheld.
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Hosting Regions
Web Manuals does not operate any servers. All servers are rented as virtual machines from Amazon Web Services (AWS) and AddPro.
Customer data is hosted depending on the Web Manuals contracting entity (categorized into regions). The table below shows both hosting locations for the Web Manuals core product and Web Manuals Amelia (AI search engine).
Web Manuals contracting entity |
Location for Web Manuals |
Location for Web Manuals Amelia AI |
|---|---|---|
| Web Manuals Sweden AB | EU (Germany, Sweden) | EU (Ireland) |
| Web Manuals Americas AB | EU (Germany) | EU (Ireland) |
| Web Manuals Inc. | USA (California) | USA (Oregon) |
| Web Manuals Asia, Pte. Ltd. | Singapore | Singapore |
| Web Manuals Australia Pty. Ltd. | Australia | Australia |
Uptime
As a supplier to aviation organizations, we strive for reliability and high service availability. Downtime due to maintenance work is always announced in advance and scheduled where it causes the least inconvenience to our regional users. View Web Manuals historical uptime performance per hosting region below.