We collect, store and use personal information when you or the company you represent, use or buy our products or services. We need personal data to be able to deliver the products or services and to provide support to the services. We also need the personal information to send you operational information about the services for contractual and financial reasons.

We also collect, store and use personal information about you for marketing purposes. We collect the personal data you provide us when you sign up on Web Manuals’ websites or register for Web Manuals newsletters or information. We might also collect personal information about you from other sources, such as social media like LinkedIn and/or the website of the company you work for. If we collect personal information about you from any other source than yourself, we always specify where we obtained the information by e-mail to you. We use your personal data to market our services, and to provide information about new services, newsletters, and invitations to our events.

We may collect, store and use your personal information when you contact us; for example, if you make an inquiry on our website, send us an e-mail, or phone us. The personal data you provide will be used to respond to your questions or requests and stored in our systems for administrative and backup reasons.

The legal basis for our processing of your personal data is that processing is necessary for the purpose of the legitimate interests of Web Manuals to provide its products and services, support our customers, market our products and services, and respond to your questions and inquiries. Consent may also be our legal basis for processing concerning personal data you voluntarily provide us with.

The information we collect will in most cases include your name, e-mail, phone number, address, job title, company, the content of your message to us, and other information you provide us with. We might also collect IP addresses, user IDs, Twitter, LinkedIn, or other social media accounts, and activities on Web Manuals’ websites. As part of our support processes, we may ask you for further information to resolve any technical issues. Food preferences and other information you provide us with might be collected by our marketing department in preparation for marketing activities that you are invited to participate in. When participating in events, we may also take photos and videos in which participants can be identified.

We hold personal information in electronic form, and occasionally in hard copy files and take suitable technical and organizational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration or unauthorized disclosure, use or access. We store hardcopy files in offices and security cabinets and electronic files within our own secure network and through third party data storage providers.

Subject to the requirements of any relevant data protection or privacy law, your data is stored in our accounts for 2 years after the last contact with you, or for 5 years following the termination of any commercial relationship with you or the company you represent. Thereafter, we will continue to store your personal data only if we have a legal obligation to do so or if necessary after conducting a legitimate interest assessment.

We may transfer your personal data between Web Manuals group of companies specified below or to third-party service providers contracted by us for the purposes provided in this Privacy Policy, which companies and third parties  may be located overseas (including in the United States, Sweden, Singapore and Australia). We use service providers for storing data, providing support to our services, managing and administering customer relations, and managing and administering our marketing and sales activities. All contracted third-party service providers are obliged to keep your details securely, and to use them only to fulfill the service they provide our customers or us on our behalf.

To ensure the safety of your personal data, we only use third-party service providers that are bound to comply with the European Data Protection legislation (including the EU General Data Protection Regulation 2016/679 “GDPR”) and in adherence to the latest European Commission model standard contractual clauses regarding safeguards and protections for any cross-border transfers, the Australian Privacy Principles in the Australian Privacy Act 1988 (Cth), or any other applicable mandatory data protection regulations.

Your information will not be shared with anyone else from contracted third-party service providers. Please note, however, that we can provide access to your personal data in case of illegal or abusive use, or in case we receive orders from a competent legal authority.

Our processing of your personal data is carried out in accordance with applicable Data Protection legislation, which prevents us from making unlawful use of your personal data.

At any time, you have the right to

• request a copy of the information that we hold about you

• correct the data that we hold about you

• ask for the data we hold about you to be erased from our records

• ask for restriction of our use of your personal data

• object to certain types of processing, such as direct marketing

• have your personal data transferred to another organization

All this is provided to you free of charge. To exercise your rights, please contact us through the contact details provided below.

If you have a complaint about how we use your personal data, you may contact us at the details below. We will respond to complaints within a reasonable period of time (usually 30 days). You also have the right to lodge a complaint with your national supervisory authority. A non-exhaustive list of national supervisory authorities follow below:

• In the European Union: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
• In Sweden: https://www.imy.se/en/
• In the United States: https://www.ftc.gov/
• In Singapore: https://www.pdpc.gov.sg/
• In Australia: https://www.oaic.gov.au/ 

With the terms “we” and “Web Manuals”, we refer to one of the following Web Manuals entities:

1. If you are based in the United States or another country in North or South America, Web Manuals, Inc., a company incorporated under the laws of the State of Delaware, USA, with offices at 900 3^rd Ave, 29^th floor, New York, NY 10022, USA; or
2. if you are based in another country in North or South America (including the Caribbean) than the United States or Canada, Web Manuals Americas AB, a company incorporated under the laws of Sweden with offices at Neptunigatan 47, 211 18 Malmö, Sweden; or
3. if you are based in the Asia Pacific Region except for Australia or New Zealand, Web Manuals Asia Pte. Ltd., a company incorporated under the laws of Singapore with offices at 160 Robinson Road #19-02/03, Singapore 068914; or
4. if you are based in in Australia or New Zealand, Web Manuals Australia Pty Ltd, a company incorporated under the laws of Australia with offices at 4 Woodside Close, Mudgee, NSW 2850, Australia; or
5. for the rest of the world, Web Manuals Sweden AB, a company incorporated under the laws of Sweden with offices at Neptunigatan 47, 211 18 Malmö, Sweden.

The responsible controller of your personal data is the local Web Manuals entity. If you wish to contact us regarding your personal data, please use the following contact information:

Title: Data Protection Officer (DPO)

Telephone number: +46 (0)40 694 10 40

Email: privacy@webmanuals.aero

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