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CUSTOMER SUPPORT

Web Manuals Support Offers 24/5 Service

Our excellent customer support is here to help you, in numerous languages! Customer Support Contact Information, as well as additional services and guides, can be found below.

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Admin Functions

If you are an administrator in Web Manuals, this webinar is for you! Learn how to use Web Manuals as an intranet. We're showing you all settings so that you can create the best possible workspace that fits your organization’s needs and standards.

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Web Manuals Support Contact

We offer first-line support in English, Spanish, German, French, Serbian and Swedish. Web Manuals has full in-house customer support, with staffed live 24/7 monitoring of servers, ensuring mission-critical availability. You will always talk directly to an expert in the system. We offer both phone and email support.

Guides and Video Tutorials

Need help with anything? We have several guides and video tutorials that explain our entire system step-by-step.

Upskill with Product Webinars

Whenever you are new or experienced with Web Manuals, we offer a wide range of webinars that will help you work more efficiently in the system.

Web Manuals Implementation Project

Timeline, Delivery Workshop, Document Conversion, and more.

Training and Certifications

Complete a Certification Training, and become a certified Web Manuals user. Talk to our Web Manuals product experts in real-time.

Getting Started

New to Web Manuals? Check this out!

If you are a new user, or if you just have started your trial, then go to our getting started page. Selected guides, tutorials, and webinars in order to get started with Web Manuals.

Need Support?

Call us:
+46 (0)40 694 10 40 (EMEA)
+1 (844) 932-6268 (US)
+61 3 7003 8072 (Australia)
+65 3165 4640 (Singapore)

Email us: support@webmanuals.aero

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Should you decide to change your preferences during your browsing session, go to webmanuals.aero/legal and click on "Manage Consent" under the Cookie Policy section. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
ARRAffinity		This cookie is set by websites that run on Windows Azure cloud platform. The cookie is used to affinitize a client to an instance of an Azure Web App.
cookielawinfo-checbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-advertisement	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
elementor	never	This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
bcookie	2 years	This cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
lang	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	This cookie is set by LinkedIn and used for routing.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Duration	Description
YSC	session	This cookies is set by Youtube and is used to track the views of embedded videos.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_ga	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_ga_BLTJMKHD3T	2 years	This cookie is installed by Google Analytics.
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_hjFirstSeen	30 minutes	This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
_hjid	1 year	This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjIncludedInSessionSample	2 minutes	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.
_lfa	2 years	This cookie is set by the provider Leadfeeder. This cookie is used for identifying the IP address of devices visiting the website. The cookie collects information such as IP addresses, time spent on website and page requests for the visits.This collected information is used for retargeting of multiple users routing from the same IP address.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
Facebook Pixel	2 years	Uses information that you provide to our business, such as your email address or phone numbers, to match our website's visitors to people who are on Facebook. This information is sent to Facebook for advertising purposes: Email Gender City, State, ZIP Code, and Country First and Last Name Phone Number Date of Birth External Id
fr	3 months	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
IDE	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
NID	6 months	This cookie is used to a profile based on user's interest and display personalized ads to the users.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
_fbp	3 months	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
AnalyticsSyncHistory	1 month	No description
ARRAffinitySameSite	session	No description
CONSENT	16 years 9 months 3 days 12 hours 24 minutes	No description
GetLocalTimeZone	session	No description
li_gc	2 years	No description
yt-remote-connected-devices	never	No description available.
yt-remote-device-id	never	No description available.
_gat_gtag_UA_157436579_1	1 minute	No description
_hjAbsoluteSessionInProgress	30 minutes	No description
_hjIncludedInPageviewSample	2 minutes	No description
_hjSessionUser_2479628	1 year	No description
_hjSession_2479628	30 minutes	No description
_lfa_test_cookie_stored	past	No description

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