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Frequently Asked Questions

The Web Manuals Store is available for all of our customers to easily add products. Subscribe to compliance libraries, purchase template manuals and request services such as managed manuals and compliance linking.

The Web Manuals document lifecycle, also called document workflow, guides you step-by-step to compliance. The five steps include: 

1. Monitor: prepare revisions and manage compliance monitoring
2. Author: write and edit the manual
3. Review: accept and reject by page (available for both internal and external auditors)
4. Publish: distribute the documents and notify readers
5. Control: control who has read the documents and remind readers

These are clearly visible in the top banner (grey menu) when you edit your manuals.

The purpose of the document lifecycle is to simplify the editing process. 

Web Manuals’ integrated compliance libraries allows you to set up compliance monitoring. The compliance process follows three simple steps to monitor compliance: 

1. Connect regulations to manual
2. Get notified when a change has been made
3. Make amendments to your manual

Connecting a regulation to a chapter is easy. Once you have subscribed to a compliance library, click the icon and then select your manual and the chapter. This allows for full traceability. You can connect several manuals to the same regulation. 

No, you can start a trial and purchase the system fully online. In that case, you will be provided guides and tutorials to get started. 

However, most of our new editors receive a training in combination with their company’s implementation project, as determined by their contract and customer success rep. The editor training can be conducted as an open online training, for a closed group or individually.

A reviewer training can also be given per request. Readers rarely need any training to use the system. 

No, we believe the person responsible for complying with a specific regulation should be the person to edit that manual. Web Manuals is a more user-friendly way to handle manuals with greater control with no need for a specific IT person, fluent in XML,  to create changes. 

Yes! As a document management system for compliance, security is our main priority. Web Manuals is ISO 9001 and 27001 certified.  We continously monitor our data and enhance security protection. We always go above and beyond when fulfilling those requirements. Our server availability for 2020 was 99.95% excluding maintenance and 99,9% including maintenance. 

Yes, you can easily import a word document to Web Manuals. Some quality assurance and document set up is necessary when converting your word document to a Web Manuals document. We offer content transfer support for an additional cost. 

Yes, you can easily generate a PDF in the publishing step of the document lifecycle. 

Do you have any other questions? Please book a demo or Contact Us.

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Web Manuals Foundation

The Web Manuals 1-2-3-Forward Social Impact Program

At Web Manuals we feel the responsibility of having a positive impact on the global community and of contributing to the betterment of society. 

We express such commitment through the Web Manuals Foundation, which aims to create opportunities for education and entrepreneurship for young women in developing countries. Find out about the foundation’s work and future opportunities.

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