Public sector
Every manual
on the record
Digital manuals for coast guards, police air wings, air ambulance services, government flight departments, air navigation providers and every other operator with a public mandate: written, approved, distributed and traced in one system, with the history your oversight body expects.
Customers
Operators with a public mandate
- Danish Air Force Home Guard
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Icelandic Coast Guard
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Swedish Maritime Administration Testimonial
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Airports Vanuatu
- Western Australia Police Force
- NPWS ParkAir
- Bundesministerium Inneres
- Norwegian Polar Institute
- Irish Air Corps
Public missions
One document system for every public mission
Public operators rarely fly one kind of mission. The same platform holds the manuals for all of them, with one approval workflow and one audit trail. The six below are the most common; any organization with a public mandate and aircraft to document runs on the same system.
Coast guard and maritime SAR
Search and rescue procedures, hoist and overwater operations and coordination with rescue centers, kept current at every base.
Police and law enforcement aviation
Patrol, surveillance and tactical support manuals, with reading rights limited to the people who need them.
Air ambulance and HEMS
Operations manuals, medical crew procedures and landing site information in one controlled library, on the tablet in the cabin.
Government and authority flight departments
Flight inspection, calibration and official transport, documented to the standard you hold other operators to.
Air navigation service providers
Unit operations manuals, safety management documentation and local procedures distributed to every tower and center.
Every other public mission
Aerial firefighting, customs and border, forestry and survey, disaster response, home guard and drone units, each with its own approvals in the same system.
Accountability
Every revision on record, every reader accounted for
A public operator answers to more than its aviation authority. Web Manuals keeps the full history of every manual: who changed what, who approved it, and who has read and signed the current revision. When an inspector, an auditor or a ministry asks, the answer is already there.
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Approval workflows with named reviewers and a complete version history
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Read-and-sign confirmation per crew member and per revision
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Role-based access, so an external auditor reads what they need and nothing else
Compliance
Regulations connected to the paragraphs that answer them
Connect each requirement in a compliance library to the manual section that satisfies it. When the regulation is revised, the affected connections are flagged, and the checklist you hand to your authority matches what is in the manuals. National rules and special approvals sit beside the standard ones.
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Compliance libraries from the Web Manuals Store, from EASA and the FAA to CASA and IOSA
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Alerts when a library revision touches a connected paragraph
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Checklist export for audits and oversight visits
Distribution
The current revision at every base, online or not
Crews spread across bases, ships and remote sites read the same manual from the same source. Publish once and the new revision is distributed to authorized users and devices according to your configured distribution setup, with offline access for the places a connection does not reach. Hard copies stop being the fallback.
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EFB app for tablets and phones, with manuals available offline
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Role-specific distribution, so each unit sees its own manuals
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Read confirmation reported back to the document owner
Implementation
Bring your existing manuals with you
Import your existing company manuals and move progressively from Word and PDF-based workflows to structured authoring and controlled digital documentation. The move happens at the pace you set, manual by manual, while operations carry on with the documents they have.
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Import existing manuals from Word and PDF into structured, controlled documents
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Structured implementation with named contacts for contract, training and help desk
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Training for authors, reviewers and readers through the Web Manuals Academy
Also built in
Details public operators ask about
The rest of the platform, as it applies to public-sector aviation operations.
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One platform across fleets and operations
Helicopters, fixed wing and unmanned aircraft, each with their own manuals and approvals.
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Manage OEM content alongside your company manuals
Import manufacturer manuals in XML and keep them under the same approvals and revision control as your own.
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Amelia AI
Answers drawn from your own manuals, for a crew member who needs one procedure fast.
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Template documents
Start a new manual from a template in the Web Manuals Store instead of a blank page.
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Training and help center
Courses in the Web Manuals Academy for authors, reviewers and readers, and a help center for the questions in between.
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Long-term relationship
Multi-year agreements, a help center and a support team for the life of the contract.
Customer story
Hear it from an operator
The Swedish Maritime Administration runs search and rescue helicopters along the Swedish coast. Its safety and compliance manager on moving the manuals into Web Manuals.
“With Web Manuals it's so much easier to comply with regulations, the document control and acknowledgement features are all there, and it's so much more accessible for users.”
Customers
In their own words
“The authoring and the publication of documents is a good, controlled environment with Web Manuals. So, we feel confident that the product that we're producing is good for the pilots.”
“With Web Manuals, we can see exactly where we are in our workflow, and if people are actually working on editing their manuals. We will be improving our process and saving even more time for us. That’s fantastic.”
“We saw the need to comply with these regulations and made it our mission to become the first compliant air operator for maintenance check flights and demonstration flights. Web Manuals made it possible for us to structure our required documents and streamline future revisions.”
Procurement and security
Ready for your security review
The documentation a public tender asks for is published in the Trust Center.
Certified management systems
ISO 27001:2022 for information security, held since 2014 and audited every year. ISO 9001:2015 for quality management.
Hosting in your region
Customer data is hosted according to your contracting entity: the EU (Germany, Sweden), the United States, Singapore or Australia.
Tested every year
Annual penetration testing of the application against the most known vulnerabilities, including the OWASP Top 10, alongside the yearly ISO 27001 audit.
Terms in the open
Published Data Processing and Security Terms, a complete sub-processor list, and notice before any new sub-processor handles your personal data.
Ready to bring every manual
into one system?
Web Manuals holds the writing, approval, distribution and compliance monitoring of your manuals in one system, with the history your oversight body expects to see.