Digitization needed to meet passengers’ new focus on safety

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Digitization needed to meet passengers’ new focus on safety

Over the past months, we have been examining the ways in which technology will be critical as global Covid-19 restrictions are eased. We have already looked at how digital solutions help support the increased operational challenges and how it enables companies to be agile, and now, we explore how a new focus on safety from regulators and passengers is increasing the need to digitize.

In the business aviation sector, some pilots took the time over the past few months – whilst aircraft were grounded – to manually update their documentation. The fact that this was not being done every time a regulation was changed is a cause for concern – and such activities will not go unnoticed by passengers, particularly if regulations impacting those on board continue to vary.

It will take systemic change and increased passenger awareness of aircraft operations to restore confidence in aviation. After the events of 9/11, the airline industry made swift changes to cabin safety procedures, including crew training and the introduction of security cameras. These changes encouraged passengers to fly again, and the bounce-back took weeks rather than years.

Evidently, the invisible threat of a virus poses a very different challenge to that of 9/11. But as before, consumer confidence will depend almost entirely on the application of extensive safety procedures, whether passengers are flying economy class, or on their own private jet. And this time around, a digital system will enable the deployment of safety regulations quickly and consistently.

Digitizing your documentation is one of the most efficient and cost-effective methods of ensuring that everyone in your organization is instantly on top of all regulatory and safety procedure changes.

By Paul Sandström, Chief Revenue Officer