PHI Aviation (PHI), a civilian helicopter operator with a fleet of over 200, is a leader in safe and dependable air transport services. Since 1949, PHI has supported energy providers, government agencies, and healthcare institutions with mission-critical flights.
PHI Air Medical, a division of PHI, is the top air ambulance provider in the U.S., transporting over 30,000 patients annually from 77+ bases nationwide. Their commitment to operational excellence and patient safety drives continuous innovation in compliance and documentation processes.
Digital Transformation for Compliance and Safety
Recognizing the need to modernize its compliance and documentation workflows, PHI Air Medical implemented Web Manuals in 2015. By transitioning from paper-based manuals to a centralized digital platform, the company significantly improved operational efficiency and compliance with FAA regulations.
Web Manuals has been game-changing for us. Having everything in one place eliminates paper waste and makes it easier for our teams to access the latest documentation instantly.
Terah Elliott
Business Operations Manager
Eliminating Paper for Faster, More Accurate Updates
Before adopting Web Manuals, PHI’s crews managed large volumes of printed manuals onboard aircraft, leading to inefficiencies and challenges in ensuring document accuracy. Now, updates are deployed seamlessly, ensuring compliance with evolving FAA Part 135 regulations while reducing workload for pilots, nurses, and mechanics.
Web Manuals’ Reader App, a Type B Electronic Flight Bag (EFB), provides instant mobile access to essential documents, further streamlining operations.
Enhancing Patient Care Through Instant Information Access
With Web Manuals, PHI’s medical teams can quickly retrieve critical clinical standards and medication guidelines mid-flight, ensuring timely and accurate patient care.
Having instant access to treatment protocols means our teams can focus on the patient, not paperwork
Terah Elliott
Business Operations Manager
Expanding Digital Solutions Across PHI Aviation
The success of Web Manuals within PHI Air Medical led to its adoption across the broader PHI Aviation group in 2023. This expansion underscores the platform’s effectiveness in supporting diverse aviation operations.