As someone who regularly participates in regulatory audits, Pete Boston, Flight Data Monitoring (FDM) Manager at Offshore Helicopter Services UK Limited, understands the value of having the right tools to optimize audit preparation and performance.
Offshore Helicopter Services UK Limited, one of the world’s leading rotary operators, delivers vital crew transport and logistics services to the Offshore Oil and Gas industry along with Search and Rescue support. The company operates a modern fleet of helicopters under demanding safety and regulatory standards.
To support both safety and operational excellence, the team benefits from the document management system Web Manuals. Pete has experienced first-hand how the platform enhances efficiency and reliability, especially during in-flight operations and Company audits.
“I love the search feature,” Pete explains. “I’ve taken part in audits sitting in front of auditors, and to be able to use a search feature which fairly instantaneously provides the answer to their questions, how we’re complying with the regulations, is a fantastic feature.”
This speed and accessibility also benefit pilots directly. “It’s an awful lot easier for pilots to be able to access the required references in a more instant way. Using an electronic device, compared to pulling out a manual, having to leaf through multiple pages, making sure that information is up to date… I can see that there are immense safety benefits in it.”
A Controlled, Collaborative Approach to Document Management
Having used other systems in the past, Pete notes the improvements Web Manuals brings to document control and workflow.
“I used a system in a previous company, and it certainly hadn’t got the same element of control as the Web Manuals system. The authoring and the publication of documents is a good, controlled environment with Web Manuals. So, we feel confident that the product that we’re producing is good for the pilots.”
He also values the platform’s ability to support collaboration across teams, which makes them reach high levels of efficiency. “I can set tasks for technical pilots and the technical writers to be able to produce the document, and then I can go back and have a look at it and get it ready for publication, rather than having to do everything myself… You can collaborate together and see how best to produce those documents.”