Excellentair GmbH was founded with a clear ambition: to deliver flexible, high‑quality business aviation services without compromise on safety, reliability, or transparency. Based in Memmingen, Germany, the company operates a modern fleet of Cessna Citation business jets and offers bespoke charter solutions across Europe. Behind this premium customer experience stands Ohlair Charterflug GmbH & Co. KG, the AOC holder responsible for flight operations, safety, and regulatory compliance.
As Excellentair’s operations matured, so did the complexity of its documentation. Managing flight operations, safety procedures, and regulatory updates through paper‑based manuals increasingly conflicted with its need for agility, consistency, and absolute confidence in compliance.
From Paper Processes to Digital Control
Until 2025, documentation at Ohlair Charterflug GmbH & Co. KG was handled through traditional manual workflows. Revisions were time‑intensive, approvals were difficult to track, and ensuring that every crew member was working from the latest information required significant effort.
Web Manuals has completely changed how we handle documentation. The centralized platform allows us to revise, review, and approve content efficiently, ensuring transparency and control throughout the process.
Michael Kupfer-Löffler
Technical Director
To align documentation management with Excellentair’s operational standards, Ohlair implemented Web Manuals. The goal was not simply to digitize manuals, but to establish a centralized, controlled, and transparent system that supports both day-to-day operations and long-term regulatory readiness.
The impact was immediate across the organization. “Web Manuals has completely changed how we handle documentation. The centralized platform allows us to revise, review, and approve content efficiently, ensuring transparency and control throughout the process.”, says Michael Kupfer-Löffler, Technical Director at Ohlair Charterflug GmbH & Co. KG.
Confidence in Compliance, Wherever Operations Take Place
Excellentair’s charter operations require constant readiness. Crews, maintenance teams, and ground personnel operate across locations and time zones, often under tight schedules. In this environment, access to accurate, up‑to‑date information is critical.
With Web Manuals, updates are distributed in real time, ensuring that operational and safety information is always current and accessible. This has fundamentally changed how compliance is maintained across the organization, shifting from manual checks to a structured, auditable digital process.
Marcus Gödicke, Safety and Compliance Manager, explains: “Web Manuals has elevated our compliance processes to a new standard. Real-time distribution of updates ensures that flight crews, maintenance teams, and ground personnel always have access to the latest regulatory and safety information—no matter where they are. This capability eliminates outdated procedures, strengthens operational reliability, and gives us confidence that we are always aligned with current requirements.”
Moving to a fully digital documentation environment also delivered tangible operational benefits. By removing printed manuals from aircraft, Excellentair reduced onboard weight, contributing to lower fuel consumption and cost efficiency. At the same time, eliminating paper supports more sustainable operating practices without compromising safety or regulatory oversight.
A Documentation Foundation for the Future
For Excellentair and Ohlair Charterflug GmbH & Co. KG, digital documentation is not a one‑time improvement, but a strategic foundation for future growth. As operations evolve and regulatory expectations continue to increase, having a centralized and scalable documentation system enables the organization to adapt with confidence.
Digitalization is not just a trend—it’s a necessity for modern aviation. With Web Manuals, we have built a centralized and efficient documentation system that strengthens compliance and operational excellence across our organization.
Holger Korff
Chief Executive Officer
“Digitalization is not just a trend—it’s a necessity for modern aviation. With Web Manuals, we have built a centralized and efficient documentation system that strengthens compliance and operational excellence across our organization. This solution ensures seamless access to critical information and positions Ohlair Charterflug GmbH & Co. KG for a future where safety, transparency, and sustainability go hand in hand.”, states Holger Korff, Chief Executive Officer.