DAT Transforms Global Operations With Web Manuals

DAT has spent more than 30 years building a truly global operation, supporting ACMI and wet lease missions across Africa, the Caribbean, India, Bhutan, and Europe, while flying close to one million passengers per year and maintaining a versatile fleet of ATRs and Airbus aircraft. With such a wide operational footprint and two separate AOCs, documentation plays a crucial role in keeping every aircraft, crew, and procedure aligned.

But behind this global footprint lies a massive documentation challenge. DAT manages dozens of manuals across flight operations, maintenance, compliance, and engineering, each with different structures, rules, and revision requirements. For years, this meant manually updating thousands of pages in Word or working in systems that made even simple edits time-consuming.

That changed when DAT adopted Web Manuals.

A Stronger, More Efficient DAT Way to Work

For Lina Lukoševičienė, CAMO Engineer at DAT and responsible for several AMPs and MELs, the challenge was enormous. In the past, it was difficult to keep these large, heavily regulated documents up to date. “Airbus AMPs are more than 1000 pages, and I need to make sure that the page numbering is correct in all of them,” she explained. “I had to count the pages in Word up to 1000 to make sure the page numbering sequence was correct and didn’t skip any numbers.” A single update required hours of formatting, manual page numbering, and inserting dozens of section breaks to make separate headers and footers for revised pages.

Gabrielė Žižytė, Flight Specialist at DAT and responsible for Flight Ops manuals, had a similar experience with previous tools: “Using the previous tool, you couldn’t see where the page ended. I had to print a PDF to see how the information looks. It was awful.” Even relatively small updates took excessive time, and the risk of mistakes was high.

When DAT decided to introduce Web Manuals, everything changed. From the very beginning, the transition brought immediate relief. What followed was a complete shift in how DAT manages documentation, faster processes, a more reliable structure, and tools built for large-scale operations.

We love the Change Log. It tracks everything, and you can also comment on it.

Gabrielė Žižytė

Flight Specialist

For Lina, the impact was thrilling. Automatic List of Effective Pages, reliable page numbering, structured headers, and stable tables saved days of work each time a manual needed updating. “Web Manuals saves me a day or two of work on each AMP every time,” she said. “I don’t have to do the formatting again and again with each revision. It saves a lot of time”.

For Gabrielė, features like Tasks, Comments, and especially the Change Log became essential. “We love the Change Log. It tracks everything, and you can also comment on it,” she said. Updates that once required handwritten notes or spreadsheets are now streamlined and visible for everyone involved.

Tailored Solution for Complex Global Operations

Beyond editing, Web Manuals helped DAT unify and control the documentation for both their Danish and Lithuanian AOCs. “It’s supporting us because we can separate the two AOCs,” Gabrielė shared. With parent and child manuals, content mirroring, and role-based access, the team can maintain consistency while meeting the unique needs of each operation.

Navigation also became dramatically simpler. “Instead of going through different folders to find different documents, you just click on one manual, and it takes you where you need to go,” Lina added.

Since ATR and Airbus manuals differ significantly, Web Manuals’ adaptability and customer support have made the transition smooth.

I couldn’t use the pre-built formats, and we needed some additional changes, and the customer support was absolutely great. They built a new structure just for our ATR MELs.

Lina Lukoševičienė

CAMO Engineer

When DAT needed a custom MEL structure to match the specific format of their ATR fleet, Web Manuals built it for them. “I couldn’t use the pre-built formats, and we needed some additional changes, and the customer support was absolutely great. They built a new structure just for our ATR MELs.” Lina explained. And throughout the project, the team remained consistently impressed: “The response time is very fast, very much personalized.”

Even beyond support tickets, the relationship has strengthened through training, visits, and events. “Your team is lovely,” Gabrielė said. “Go Digital was amazing, everything was so interesting.” Access to the Help Center, import guides, and hands-on advice helped the DAT team quickly become confident, independent users.

As DAT looks ahead, their next step is to integrate Web Manuals’ compliance libraries and explore deeper automation. They also had the opportunity to try Amelia Co-Author, Web Manuals’ built-in AI support tool for editors and admins. Gabrielė sees great potential in its ability to convert images to text and refine paragraphs. Additionally, the fact that Amelia works solely within DAT’s secure documentation system, and not on external data, is a major benefit.

It’s great for time-saving and uniformity. It’s all in one place and convenient.

Lina Lukoševičienė

CAMO Engineer

Their reasons to choose Web Manuals are clear: “It’s great for time-saving and uniformity. It’s all in one place and convenient,” concluded Lina. And for Gabrielė, the people make the difference as much as the product: “I would highlight the people; the team is amazing. We couldn’t be happier about the customer service.”

Today, Web Manuals has become a central tool in DAT’s mission to operate safely, efficiently, and globally, supporting teams across multiple locations, aircraft types, and regulatory frameworks. For an airline that lives and breathes aviation, having documentation that is accurate, accessible, and effortless to manage is not just helpful. It’s essential.