Information regarding your privacy, data, and how you can contact us about it.

Information on this server is provided “as is” without any warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Why do we collect personal information and how do we use it?

We collect, store and use personal information when you or the company you represent, use or buy our products or services. We need personal data to be able to deliver the products or services and to provide support to the services. We also need the personal information to send you operational information about the services for contractual and financial reasons.

We also collect, store and use personal information about you for marketing purposes. We collect the personal data you provide us when you sign up on Web Manuals’ websites or register for Web Manuals newsletters or information. We might also collect personal information about you from other sources, such as social media like LinkedIn and/or the website of the company you work for. If we collect personal information about you from any other source than yourself, we always specify where we obtained the information by e-mail to you. We use your personal data to market our services, and to provide information about new services, newsletters, and invitations to our events.

We may collect, store and use your personal information when you contact us; for example, if you make an inquiry on our website, send us an e-mail, or phone us. The personal data you provide will be used to respond to your questions or requests and stored in our systems for administrative and backup reasons.

The legal basis for our processing of your personal data is that processing is necessary for the purpose of the legitimate interests of Web Manuals to provide its products and services, support our customers, market our products and services, and respond to your questions and inquiries. Consent may also be our legal basis for processing concerning personal data you voluntarily provide us with.

What information do we collect from you?

The information we collect will in most cases include your name, e-mail, phone number, address, job title, company, the content of your message to us, and other information you provide us with. We might also collect IP addresses, user IDs, Twitter, LinkedIn, or other social media accounts, and activities on Web Manuals’ websites. As part of our support processes, we may ask you for further information to resolve any technical issues. Food preferences and other information you provide us with might be collected by our marketing department in preparation for marketing activities that you are invited to participate in. When participating in events, we may also take photos and videos of participants.

How long do we keep hold of your information?

Your data is stored in our accounts for 2 years after the last contact with you, or for 5 years following the termination of any commercial relationship with you or the company you represent. Thereafter, we will continue to store your personal data only if we have a legal obligation to do so or if necessary after conducting a legitimate interest assessment.

Who might we share your information with?

We may transfer your personal data between Web Manuals group of companies or to third-party service providers contracted by us for the purposes provided in this Privacy Policy. We use service providers for storing data, providing support to our services, managing and administering customer relations, and managing and administering our marketing and sales activities. All contracted third-party service providers are obliged to keep your details securely, and to use them only to fulfill the service they provide our customers or us on our behalf.

To ensure the safety of your personal data, we only use third-party service providers that are bound to comply with the European Data Protection legislation (including the EU General Data Protection Regulation 2016/679 “GDPR”) and in adherence to the latest European Commission model standard contractual clauses regarding safeguards and protections for any cross-border transfers.

Your information will not be shared with anyone else from contracted third-party service providers. Please note, however, that we can provide access to your personal data in case of illegal or abusive use, or in case we receive orders from a competent legal authority.

What rights do you have to your information?

Our processing of your personal data is carried out in accordance with applicable Data Protection legislation, which prevents us from making unlawful use of your personal data.

At any time, you have the right to

• request a copy of the information that we hold about you

• correct the data that we hold about you

• ask for the data we hold about you to be erased from our records

• ask for restriction of our use of your personal data

• object to certain types of processing, such as direct marketing

• have your personal data transferred to another organization

All this is provided to you free of charge. To exercise your rights, please contact us. If you have a complaint about how we use your personal data, you have the right to lodge a complaint with the national supervisory authority.

Identity and Details of Web Manuals

With the terms “we” and “Web Manuals”, we refer to one of the following Web Manuals entities:

1. If you are based in the United States or another country in North or South America, Web Manuals Inc., a company incorporated under the laws of the State of Delaware, USA, registered at 900 3rd Ave, GATEWAY 29th floor, New York, NY 10022, USA; or
2. if you are based in Asia, Web Manuals Asia Pte. Ltd., a company incorporated under the laws of Singapore registered at 28 Bukit Pasoh Road, Yee Lan Court, Singapore 089842; or
3. for the rest of the world, Web Manuals Sweden AB, a company incorporated under the laws of Sweden with offices at Nordenskiöldsgatan 11 A, 211 19 Malmö, Sweden.

The responsible controller of your personal data is the local Web Manuals entity. If you wish to contact us regarding your personal data, please use the following contact information: Email: privacy@webmanuals.aero

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