Quality
We adhere to various regulatory standards and management system certifications. This section provides information on our compliance measures to meet industry-specific regulations and global certifications to guarantee the quality of our products and service.
Certifications
Web Manuals is certified against ISO 9001 Quality Management System.
ISO 9001:2015 certification
We are proud to be ISO 9001 certified since 2013. This certification demonstrates our commitment to the highest standards for our products and services. It signifies our commitment to quality principles, ensuring we consistently meet customer and regulatory requirements while striving for continuous improvement.
Quality Management System
We implement and continuously improve our Quality Management System to consistently deliver high quality products and services. Aside from enhancing customer satisfaction, our QMS is also key to the success of our global operations.
Quality Policy
At Web Manuals, we are dedicated to providing top-quality products and services. Our Quality Policy is grounded in the principles of ISO 9001:2015 and industry best practices. This policy ensures we meet the highest standards in our operations, continuously improve our processes, and maintain a strong focus on customer satisfaction, compliance, and staff development.
Quality Audit
Web Manuals undergoes ISO 9001 audit yearly. This quality audit evaluates, verifies, and confirms that we comply with the ISO 9001:2015 standard and our quality policy and objectives.
Open Audit
Web Manuals holds a yearly Open Audit providing customers with information about the Web Manuals Management System and a general understanding of the company’s compliance work in fulfillment of its supplier obligations to its customers. It also aims to fulfill Web Manuals’ obligations to customer under the Software-as-a-Service Agreement and enhance the customer-supplier relationship.
Online Open Audit
The Open Audit is held online in the month of April, with separate schedule for APAC & EMEA customers, and for the Americas. Invitations are sent to customers one month before schedule.
Onsite Open Audit
An onsite Open Audit is held yearly in September during the EMEA GO DIGITAL user conference in Sweden.
Annual Compliance Report
Web Manuals Annual Compliance Report is published yearly to provide customers an overview of the Web Manuals Group’s compliance efforts and accomplishments in a given year. It aims to provide customers with a deeper understanding of our management system and highlight the performance of the various compliance areas during the year.
The report contains information about the following: Company Overview, Management System, Recruitment & Training, Legal Compliance, Risk Management, Information Security and Performance.
The Annual Compliance Report is available to customers at no cost, and distributed during the Open Audit or upon customer request.
Transparency
We believe in operating with transparency. This section provides insights into our operations, data requests, and transparency reports.
Transparency Reports
We regularly publish reports on data requests from governments or other entities, ensuring transparency in our operations.
Third-Party Reviews
Read about the results from third-party assessments and reviews that validate our security and compliance measures.