We are here to help you utilize the software in the best way possible. Therefore, the Web Manuals delivery process is state of the art.
Onboarding a new software is always challenging, both for smaller and larger organisations. But just relax, we’ve got your back!
Once you have signed up for Web Manuals, we ensure a series of successful delivery projects. Our ISO-9001-certified delivery process delivers consistent and timely results. That is because we have years of experience in delivering demanding projects. Our product specialists will make sure to guide you through our system so that you can use it to its full potential.
Our dedicated Project Managers lead all implementation projects and consequently ensure that client requirement is met within the project scope, budget, and time plan.
The Essential Onboarding is exclusively for customers who purchased the Essential Package. All meetings are conducted online and include:
The delivery process includes an Online Structure Workshop. Our experts will work with you and your team to define the organizational structure, document design, and workflow processes.
Furthermore, we review your documentation challenges and organizational requirement to identify the best approach for ensuring regulatory compliance.
After joining Web Manuals your team will join a one day training to learn how to use the system. After this training, you will know how to import your existing Word documents, how to edit them in their new web document format, how to review and how to publish your documents.
Towards the end of the delivery project, we conduct a Launch Workshop together with your team. We ensure that everything has been taken care of before going live.
You might have a few challenges with your current documents. For example, business and operational documents often have many different formats and designs. Another challenge might be duplicated content. Other challenges might include varying version control and differing quality. The problem is that these problems are affecting the safety and efficiency of operations.
Our document conversion services help you identify, organize, and convert your documents into the Web Manuals. Most importantly, this will give you full control over the document life-cycle.
Web Manuals has full in-house customer support. You will always talk directly to an expert in the system. We offer both phone and email support.
We're happy to get in touch with you
A demo typically consists of a run-through of our document management and editing system. You will be contacted by one of our specialists.
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One of our product specialists will contact you as soon as possible.
If you have any questions, please contact us at firstname.lastname@example.org or ask us a question on our LinkedIn